IT Manager
Reports to: Operations Director
Direct Reports: Head of Operations
Location: Coventry Building Society Arena
Term: Permanent 35 hours per week, 1 hour unpaid lunch break. 5 in 7 days.
Start: ASAP
Overview
As IT Manager at Coventry Building Society Arena, you will lead the delivery, maintenance, and continuous improvement of all IT systems and infrastructure that support our commercial, operational, and event-based services. This role is central to ensuring technology reliability across live events, hospitality, exhibitions, and corporate functions.
You’ll be responsible for the performance and security of core business systems (including Microsoft 365, Dynamics 365, ERP, and EPOS), as well as managing the IT helpdesk function for on-site and remote users. Working closely with senior management and departmental leads, you’ll oversee the implementation of new systems, maintain IT compliance with data protection and ISO27001 standards, and support digital initiatives that enhance efficiency and customer experience.
This is a hands-on leadership role suited to someone who combines strong technical knowledge with strategic thinking, excellent communication skills, and a solutions-focused mindset. You will also act as the organisation’s Data Protection Officer and play a key role in safeguarding our digital operations and customer data.
Roles and Responsibilities:
To ensure maximum availability of IT and business systems throughout the Company.
Responsible for the provision of IT infrastructure services including desktop applications, local and / or wide area networks, epos and commercial revenue systems, IT security and telecommunications, ticketing, AV, wifi.
Responsible for the provision, configuration, maintenance, testing, training and troubleshooting of the company’s Business Systems (Microsoft 365/Dynamics 365/Engineer Scheduling Software/ERP/Backup Solution) If ERP/CRM/Web hosting internally or outsourced.
Own the full lifecycle of core business systems, from implementation and configuration to maintenance and user training.
Overseeing the development and implementation of new systems.
Overseeing the installation of client department-specific applications and systems across the events and exhibition sector of the business.
Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements.
Responsible for provision of IT helpdesk and support function to on-site and remote staff
Responsible for IT hardware, software and maintenance procurement.
Responsible for developing and maintaining a disaster recovery plan.
Responsible for development and control of the IT/Data security policy, ensuring that Metric maintains the standards required in line with current regulations.
To update and provide written reports on all aspects of the IT Department and CARL’S business systems.
Where necessary, support the Marketing and Sales team with the company’s software product installations and web hosting environment.
Where necessary, to provide reasonable support to other departments within the company.
Work as Company Data Protection Officer and ensure GDPR compliance.
Person Specification:
Excellent communication skills.
Ability to work within a fast-paced environment, apply urgency to all aspects of the job.
You must have a ‘Right First Time’ attitude.
Full understanding of how to use MS Office – Word/Excel.
Relevant Qualifications:
Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Industry certifications strongly preferred, such as:
Microsoft Certified: Azure Administrator / Microsoft 365 Certified
CompTIA Network+ / Security+
ITIL Foundation (for IT service management)
ISO/IEC 27001 Lead Implementer (or experience working within an ISO27001 framework)
Cisco Certified Network Associate (CCNA) – desirable for network infrastructure management.
Valid certification in GDPR/Data Protection or formal training in DPO responsibilities is an advantage.
Relevant Skills:
Technical Skills
Strong knowledge of Microsoft 365, Dynamics 365, and Windows Server environments.
Experience with network infrastructure (LAN/WAN), firewalls, switches, and wireless technologies.
Familiarity with EPOS, event ticketing systems, and venue technology platforms.
Proficient in ERP systems, backup solutions, and cloud services (e.g., Azure).
Competent in managing IT security protocols, antivirus, patch management, and device controls.
Hands-on experience with IT hardware, asset management, and procurement.
Operational & Service Delivery
Proven ability to manage IT helpdesk functions, supporting both on-site and remote users.
Skilled in developing and maintaining disaster recovery and business continuity plans.
Ability to lead or support cross-departmental system rollouts and integrations.
Knowledge of ITIL practices and SLA-driven service delivery.
Leadership & Communication
Strong communication and stakeholder engagement skills across technical and non-technical users.
Experience leading or mentoring small IT teams or coordinating third-party service providers.
Ability to train and support users at all levels on new systems and processes.
Comfortable operating in high-pressure, fast-paced environments, including live events.
Benefits:
Onsite free car parking.
Subsidised canteen.
Company pension scheme.
Death in service.