What time should you arrive?
Doors will open at 18:00, and NO overnight queuing or camping is permitted. We strongly encourage early arrival to help reduce queues and ensure a smooth entry process.
Drop-off & pickup by Uber, taxi, or car
Taxis, Ubers, and ride-share vehicles will be directed to Judds Lane after the event.
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Gate Information
All visitors should access the Arena via the North Entrance.
You must arrive through this entrance; this speeds up entry and reduces queues.
Ticketing, box office & accessibility
Please ensure you have your digital tickets ready before arriving at the Arena. If you’re having trouble accessing or downloading your tickets, please contact your ticket provider directly.
If you have any ticket enquiries on the night, our ticket office will also be open to assist you.
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Parking & Unauthorised parking
On-site parking is available for pre-purchase. We strongly recommend booking in advance to secure a space.
To book parking, please visit: www.cbsarenaparking.co.uk
For accessible parking, please contact: cbsarena@apcoa.com
Important – Unauthorised Parking
Please do not park in nearby unauthorised car parks or surrounding streets, as these areas are not managed or overseen by Coventry Building Society Arena and may form part of a residents’ parking scheme. Vehicles parked in these areas may be subject to enforcement, and assistance cannot be provided by Arena staff or security.
Please note, spaces are limited.
Prohibited items & security scanning
Prohibited Items & Security Screening
Security checks will be conducted at all entrances. All persons and bags are subject to search, and the Arena uses walkthrough detectors as part of the screening process. Please allow additional time for entry and follow steward instructions when approaching gates.
Prohibited Items
The following items are not permitted inside Coventry Building Society Arena:
No coolers, helmets, or large luggage
No bags over A4 size
No weapons or items that could be considered weapons
No party poppers, air horns, or alcohol
No glass, aluminium cans, or perfume bottles
No pyrotechnics, smoke bombs, or flares
No folding chairs or camping equipment
No professional cameras, tablets, or computers
▸ Mobile phones are permitted for tickets and photosNo laser pointers or selfie sticks
No inflatables, balloons, or beach balls
No large umbrellas (collapsible umbrellas under 18” are permitted)
No drugs, psychoactive substances, or nitrous oxide
No drones or remote-controlled devices
No scooters, skateboards, or hoverboards
No items deemed inappropriate or offensive by the venue
A full list of prohibited items is available online. Please check before travelling to avoid delays at entry.
Safety & security
“See Something, Say Something”
Your safety is our priority. We work closely with West Midlands Police as part of Project Servator, which involves visible policing and security measures across the Arena to help create a safe and secure environment for everyone.
If you see something that doesn’t feel right, please speak up. Even a small concern can be important.
You can:
Report directly to Arena staff, security, or police
Submit information anonymously via gov.uk/ACT
Call 999 in an emergency
Staying alert and looking out for each other helps keep the event safe for everyone. If you see something – say something
Food & Drink
Bars and food stands will be open throughout the evening, offering a range of food and beverage options across the Arena. The Anecdote will also be open from 11:00 AM for guests wishing to arrive earlier for food and refreshments.
Please note that Coventry Building Society Arena is a CASHLESS venue, and only card or contactless payments will be accepted.
