Hotel Receptionist

23 Apr

Written By Richard Hunter

Reports to Hotel General Manager

Direct reports Front of House Manager

Location: Coventry Building Society Arena, Coventry
Working Pattern: Any 5 in 7 days per week (35 hours per week)
Term: Permanent
Start: Date ASAP

Roles and Responsibilities:

Do you want to excite the world of Hospitality?

We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

OVERVIEW

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you…

Experience in a similar or front facing customer service role with an outgoing and bubbly personality.
Strong communication skills through a variety of means.
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based as per business needs.
High attention to detail and accuracy – great at managing one’s own time.

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.