Matchday Support Officers (SIA Operatives) – Casual

6 May 2021

Matchday Support Officers (SIA Operatives) – Casual

Primary Job Role:

At Coventry Building Society Arena, everyone's safety is of paramount importance. Whilst working as a Support Officer your primary role is to control entry and to maintain order inside the Arena’s premises.

As a Support Officer, you must be licensed as a Door Supervisor by the regulatory body for the UK security industry, the Security Industry Authority (SIA).

Duties & Responsibilities:

  • Attend pre and post-match briefings to sign in/out and determine duties.
  • Support Officers must take their duties seriously - never be complacent, the safety of spectators is paramount. You will be expected to enforce the Ground Regulations.
  • To undertake routine checks of all designated areas searching effectively, ensuring that no prohibited items are taken into the Arena.
  • Control access to restricted and prohibited areas by unauthorised staff or members of the public.
  • Work in designated teams to achieve
  • Act fairly and not discriminate against anyone.

Skills & Experience:

  • Holds a current SIA Licence – in Door Supervision (essential)
  • Be presentable, have excellent communication skills, and be customer-focused (essential)
  • Have the skills to manage conflict situations whilst being friendly and polite (essential)
  • Previous SIA experience (essential)
  • Be able to demonstrate self-discipline
  • Excellent attention to detail and be alert to any changes that may indicate an increased security risk or unusual situation
  • Able to speak and understand English (essential)
  • Hold a Level 2 NVQ (or higher) in Spectator Safety (Desirable) If you do not hold this qualification currently, we will enroll you with a local provider.
  • Good knowledge of the events industry is (Desirable).

Further Information

  • Must be over the age of 18 years old to apply
  • Induction Training day TBC
  • First available match TBC

All interviews will follow current COVID-19 Regulations and guidance.

Please note this role is as a casual worker and has no set working hours or schedule and no mutuality of obligation.


Apply to become a steward or SIA at Coventry Building Society Arena:

If you think you match the criteria of this role and would like to work in our exciting and fast-paced environment, please fill in our online application form and submit your CV.