Matchday Support Officers (SIA Operatives) – Casual

Matchday Support Officers (SIA Operatives) – Casual

Primary Job Role:

At Coventry Building Society Arena, everyone's safety is of paramount importance. Whilst working as a Support Officer your primary role is to control entry and to maintain order inside the Arena’s premises.

As a Support Officer, you must be licensed as a Door Supervisor by the regulatory body for the UK security industry, the Security Industry Authority (SIA).

Duties & Responsibilities:

• Attend pre and post-match briefings to sign in/out and determine duties.
• Support Officers must take their duties seriously - never be complacent, the safety of spectators is paramount. You will be expected to enforce the Ground Regulations.
• To undertake routine checks of all designated areas searching effectively, ensuring that no prohibited items are taken into the Arena.
• Control access to restricted and prohibited areas by unauthorised staff or members of the public.
• Work in designated teams to achieve
• Act fairly and not discriminate against anyone.

Skills & Experience:

• Holds a current SIA Licence – in Door Supervision (essential)
• Be presentable, have excellent communication skills, and be customer-focused (essential)
• Have the skills to manage conflict situations whilst being friendly and polite (essential)
• Previous SIA experience (essential)
• Be able to demonstrate self-discipline
• Excellent attention to detail and be alert to any changes that may indicate an increased security risk or unusual situation
• Able to speak and understand English (essential)
• Hold a Level 2 NVQ (or higher) in Spectator Safety (Desirable) If you do not hold this qualification currently, we will enroll you with a local provider.
• Good knowledge of the events industry is (Desirable).

Further Information

• Must be over the age of 18 years old to apply
• Induction Training day TBC
• First available match TBC

All interviews will follow current COVID-19 Regulations and guidance.

Please note this role is as a casual worker and has no set working hours or schedule and no mutuality of obligation.